Ooh. Spoke too soon. Registration after finishing a test is really really painful.
- shelled off to the Pick a plan screen
- pick the free plan
- nothing happens, so click it a few more times
- scroll down to see if I missed something and find WAAY too many required fields
- click register
- screen scrolls up to the top, but nothing else happens
- click register again
- "this email is already registered"
- find login box, type in email an password
- get the homepage and a "Account not confirmed" message
- open my email client, find the mail, click the link
- get a "confirmed" page, and I STILL need to go type my email and password in again.
Guys, you're killing me. Such a good product, with such a terrible registration experience. It's completely unnecessary.
Ask for a username and password, and let me get on with trying your thing. If I like it I'll engage with you further. That's Startup Usability 101. Fix it and maybe you've got a shot.
Yea the registration process was very confusing. Few thoughts:
- I had to scroll down on the plan selection page to even see there was a form to fill out. This is on a 1680x1050 screen btw.
- I expected to be taken somewhere when I clicked on the plan I wanted, instead it was highlighted and with the previous issue in mind, I was left confused about what to do next.
- The most confusing part for me was after I fill the form out, hit submit, and the page scrolls to the top. It took me a few moments to realize that a "Registration email has been sent" box had appeared. I would recommend going to another page after you submit the form.
That's all so far, I'm just starting to use the service so I may have more comments, but already I can see it being a very useful service for the small startup I work on.
Okay, actually ran your service against our beta site. The only (minor) complaint that I have is that when I initiate a test there is a long delay before I get to the page that is monitoring the test itself.
I assume there is a setup process that is happening behind the scenes that is taking some time, but it left my finger itching to hit the 'refresh' button while I was waiting for this to complete. If it were possible to have some kind of ajax-y thing telling me what is going on here that would be great.
Otherwise I was very pleased with your service. I am definitely going to sign my company up for it, as I can see it being invaluable for tweaking the performance of our site.
As far as suggestions, it would be great if there was some way to work in extended metrics into the load testing. E.g. allow pre/post-test hooks between each test run that allowed me to associate arbitrary data such as load averages, memory usage, etc.
Uh oh, but this is the kind of feedback we really need, so thanks a lot. The registration procedure is perhaps the most important part of all to get streamlined.
What happened was that the free plan was preselected when you entered the registration page. This means that nothing happened when you clicked it (as it was already selected). When you then clicked "register" you probably got a "Registration successful - an email has been sent to you for account confirmation" message at the top of the screen, can you have missed that? Then when you click again on "Register" you get the error message that you're already registered.
Maybe we should think about transporting the user to another page when they choose a plan/a subscription. Have less things on one and the same page. Your experience suggests that that might be a good idea I think.
User interfaces are not easy, and it is so hard to see things with objective eyes as a developer.
- shelled off to the Pick a plan screen
- pick the free plan
- nothing happens, so click it a few more times
- scroll down to see if I missed something and find WAAY too many required fields
- click register
- screen scrolls up to the top, but nothing else happens
- click register again
- "this email is already registered"
- find login box, type in email an password
- get the homepage and a "Account not confirmed" message
- open my email client, find the mail, click the link
- get a "confirmed" page, and I STILL need to go type my email and password in again.
Guys, you're killing me. Such a good product, with such a terrible registration experience. It's completely unnecessary.
Ask for a username and password, and let me get on with trying your thing. If I like it I'll engage with you further. That's Startup Usability 101. Fix it and maybe you've got a shot.