Office 365 app suddenly is not called that. It's called copilot. When you open it it just shows chat. No files, no word, no documents. You have to try hard to find your files back.
So suddenly an app that you used to edit word documents and print PDFs is completely gone with no warning. Word doesn't exist. Even Office doesn't exist :D How are clients supposed to navigate that shitshow?
I wonder if all this shoving of AI down peoples throats could trigger a bit of a backlash around vendor software updates / proprietary software in general. There's this huge infrastructure of Windows Update, chrome auto-updates, app stores and SaaS that predated and enabled all this... and people accepted it when they were getting bugfixes and security updates out of it, but now it's getting used to take away the features they wanted and replace them with worse and worse versions of crapware.
All of a sudden... the free software world of updating when _you_ want the new version, and being able to fork the old version if you want, starts to look pretty great.
Our company at the time forced us to use Bing as the default search engine, so people started searching “google” on Bing to just to get back to Google. We were told “they’re both search engines, just use this one”, just like a person who bought an iPhone from a dollar store.