HP ditches 15-minute wait time policy due to 'feedback' (97 points, 2 days ago, 106 comments) https://news.ycombinator.com/item?id=43126416
HP deliberately adds 15 minutes waiting time for telephone support calls (53 points, 3 days ago, 26 comments) https://news.ycombinator.com/item?id=43116224
HP ditches 15-minute wait time policy due to 'feedback' (97 points, 2 days ago, 106 comments) https://news.ycombinator.com/item?id=43126416
HP deliberately adds 15 minutes waiting time for telephone support calls (53 points, 3 days ago, 26 comments) https://news.ycombinator.com/item?id=43116224