Their whole support experience is really not great. Used it a few times those last few years, and I rarely got out satisfied at all.
For example, they seems to have what I assume is a separated DB for CF users and CF support users, but with one shared login system. But if you end up updating your email on CF, it's not reflected on their support system and all your tickets are gonna be refused because of the email mismatch, completely disregarding the fact that you just logged in via your CF account. And no way to update it from the support part of course.
For example, they seems to have what I assume is a separated DB for CF users and CF support users, but with one shared login system. But if you end up updating your email on CF, it's not reflected on their support system and all your tickets are gonna be refused because of the email mismatch, completely disregarding the fact that you just logged in via your CF account. And no way to update it from the support part of course.