I am absolutely onboard with expressing our dismay at how Tesla altered a core safety feature of our vehicle with neither consent, nor an updated printed owner’s manual (which requires a formal recall).
I’m not onboard with telling them how to respond to that dismay. I know everyone will, but it weakens the problem report and muddies the waters. Filing a bug report without also including suggestions on how to fix the problem is a hard-earned skill for me personally, and I expect I’ll always wish it was more widely utilized by tech folks than it ever will be.
> I’m not onboard with telling them how to respond to that dismay.
I agree that a safety complaint is not the right venue for proposing solutions, but when you used the specific words "our part in the NHTSA process" (as if there's no other) and "no need to back-seat drive the NHTSA" you seemed to be suggesting that people shouldn't make such suggestions at all. As I said, please widen your focus beyond that one simple act. Just as NHTSA is not the same as a software company, the "filing a bug report" analogy only captures one tiny part of their mission and operation as a public agency.
I’m not onboard with telling them how to respond to that dismay. I know everyone will, but it weakens the problem report and muddies the waters. Filing a bug report without also including suggestions on how to fix the problem is a hard-earned skill for me personally, and I expect I’ll always wish it was more widely utilized by tech folks than it ever will be.