> * Forget about usernames. The password becomes an 'account key' and is all you need
When talking about your account, then -- such as when talking to Support -- how would you refer to your account? Would you be assigned an ID by the system, which you then have to save or remember?
Not saying it's good or bad or anything, just want to understand the expected user experience.
Any amount of profile information can be associated with an account. But a better, more secure technique than describing the account, would be to create a temporary token for the account and share it with support. That proves you're authorized to ask support to make changes in that account.
When talking about your account, then -- such as when talking to Support -- how would you refer to your account? Would you be assigned an ID by the system, which you then have to save or remember?
Not saying it's good or bad or anything, just want to understand the expected user experience.