This sort of thinking on brands is always a puzzle to me. Samsung certainly takes credit for every good thing done by their employees and contractors. Why does a radically different standard apply when they do something bad?
Even if it made sense in some light, it's still a bad approach, because it means people with power and money are never held accountable for things that happen on their watch.
I’ve read the same kind of ‘logic’ applies to lots of situations.
People will judge a company or restaurant or whatever more favourably if they correct a mistake to their satisfaction, rather than not making mistakes at all.
It’s makes me wonder how many companies are hacking this. Don’t worry about quality past a certain point. Say everything works 95% of the time. After that, just offer a generous returns policy, eg just replace the whole thing. Probability that 2 things are broken is very small, and you just made the customer think you’re better than you are, and it’s cheaper than improving QC. Everyone perceives you to be better than the company with no mistakes. Profit.
It works at a job too: you get more attention rushing in as the hero to fight fires on a system that's blowing up than you do building it so it just works and scales better in the first place.
We hold them to account by not purchasing their products. But we call out the mistake for what it is: underhanded marketing. It isn't like they installed spyware or were handing personal data to foreign governments.
> But we call out the mistake for what it is: underhanded marketing.
Let's call it for what it really is, then: lying in your face, at scale.
> We hold them to account by not purchasing their products.
Totally agreed. That's one of few ways to send them feedback directly. Other ways would include lawsuits or voting for regulation change.
Given that signal here is roughly proportional to amount of lost market share, complaints in this thread are a fully legit, if indirect way, of getting more people to maybe buy less of their products.
Even if it made sense in some light, it's still a bad approach, because it means people with power and money are never held accountable for things that happen on their watch.